Refund Policy

Thank you for shopping at “LoveJoes” Chicken Joes Limited . We strive to provide high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to assist you with our refund policy.

1. Eligibility for Refunds

1.1 Our refund policy applies to all purchases made through our B2B sales ordering website.

1.2 Refunds are available for products that meet the following conditions: a. The product is damaged or defective upon delivery. b. The product does not match the specifications or description provided. c. The product is not as expected due to an error on our part.

2. Refund Request Procedure

2.1 To initiate a refund, please follow these steps: a. Contact our customer support team immediately at the time that any issue becomes apparent. b. Provide your order details, including the order number, product name, and a detailed explanation of the issue.

2.2 Our customer support team will review your refund request and may require additional information or evidence, such as photographs or other documentation, to assess the situation.

3. Refund Processing

3.1 Once your refund request is approved, we will provide one of the following resolutions, depending on the circumstances: a. Replacement: We will send you a replacement product free of charge. b. Refund: We will issue a refund to the original payment method used for the purchase.

3.2 If a refund is approved, the refund amount will be equal to the original purchase price of the product, excluding any shipping or handling charges.

3.3 Refunds will be processed within 7 days of approval.

4. Return of Products

4.1 In certain cases, we may require the return of the product before issuing a refund or replacement. We will provide instructions for returning the product and cover any associated shipping costs.

4.2 Please ensure that the returned product is securely packaged to prevent further damage during transit.

5. Non-Refundable Items

5.1 The following items are non-refundable: a. Bespoke or personalized products. b. Products that have been used, altered, or damaged by the customer. c. Products that have exceeded the specified used by dates.

6. Modifications to the Refund Policy

6.1 We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us

7.1 If you have any questions or need further assistance regarding our refund policy, please contact our customer support team using our e-mail or alternatively our telephone number +44(0) 1922 745 818.